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Tuesday, April 18, 2017

It helps to complain

On the return flight from Buenos Aires to Frankfurt, last week, I was sipping my coffee after dinner. An airhostess passed by and bumped against my chair, which caused the cup of coffee to jump out of my hand and emptying the drink on my breast and lap...

Of course I notified the hostess of what she'd done. She hastened to make excuses bringing me wet towels to wipe away the stains. When I mentioned we had a connecting flight to Brussels and I'd have to wear those stained clothes until then, she provided me with a pull and trousers. All new, right out of the package. Also I received a 25€ coupon which I could use in the flight shop. Nice gesture, especially when you know coffee doesn't really make stains....

So right now I'm dressed by Lufthansa (I wear the outfit inside the house). It's quite comfortable and good quality of material.

But if I hadn't opened my mouth, I would have got nothing. So it pays to speak up. My motto is: always complain when you suffer damage. You start out with nothing, but can end up with something.

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